Terms & Conditions

SERVICES TERMS AND CONDITIONS

ALLERGIC REACTIONS

You must understand that at any time there is a risk of allergic reaction to eyelash extensions, eyelash removal, lash lifting, tint, wax, spray tan and any products used in these procedures. Allergic reactions are beyond your beauty therapists responsibility or control. If you experience any of the following symptoms it is your responsibility to see a doctor, at your own expense - Symptoms may include (but not limited to) redness, swelling, itching, any other form of irritation to the area in question. You must understand there are no refunds for services once completed. If irritation occurs within 48 hours of having eyelash extensions applied, you should contact us to discuss what the cause may be, the extensions will likely have to be removed (removal is free of charge within 3 days of them being applied).

EYELASH EXTENSION AND LASH LIFT TREATMENTS

You must keep your eyes closed during the eyelash extension/lash lift procedure, and if you fail to do so this may result in some form of eye irritation. You will agree to let Sarah know immediately if at any time during the procedure you feel uncomfortable. You must understand that there are no guarantees regarding eyelash extension longevity or appearance. Eyelash extensions require proper care and maintenance. The following will weaken the adhesive bond and may result in premature lash loss. - Steam, heat, oils. - Use of makeup or related products on lash extensions. - Friction (during sleep, touching eyes, etc). - Use of eyelash curlers (this will break/damage lash extensions) You must understand that eyelash extensions grow out with your natural eyelashes and due to your natural lash cycle you will shed approx 1-5 lashes per day. Your eyelash extensions will require regular infills to maintain them. You must understand that the curl in your lashes from a lash lift will grow out and require further treatments if you want to maintain this.

TINTING AND WAXING TREATMENTS

You must keep your eyes closed during all tinting procedures, and if you fail to do so this may result in some form of eye irritation. You must understand the possibility of allergic reaction at any time. You will agree to let Sarah know immediately if at any time during the procedure you feel uncomfortable. Lash and brow tint will grow out and fade and require further treatments if you want to maintain this.

SPRAY TAN TREATMENTS

You must follow all pre tan instructions, failure to do so may end with an unsatisfactory result. You must follow Sarah's instruction during any spray tan procedure, failure to do so may result in application error. You must understand the possibility of allergic reaction at any time. You will agree to follow all after care instructions, failure to do so may result in your tan not looking its best. You will agree to let Sarah know immediately if at any time during the procedure you feel uncomfortable. You must understand that your spray tan will fade and is expected to last between 4-10 days. This will depend on before/after care and skin type.

CANCELLATION POLICY

Bookings can be cancelled or rescheduled online by clicking the link in your initial confirmation email up to 48 hours prior to your appointment. Cancelling after this time will mean you will forfeit your deposit. Please contact us directly if you have to cancel within the 48 hours. We often have a cancellation list so please try to give us as much notice as possible if you need to cancel or reschedule. Keep in mind that arriving late for a service will shorten the length of your treatment and full payment of the service will still apply.

AGREEMENT BEFORE TREATMENT

I confirm that I have disclosed everything regarding my health and reactions to products and treatments in my client intake form. I certify that I knowingly release Sarah Riley and ILash Studio from any and all claims for damages for personal injury or complications arising from any treatment performed by Sarah of ILash Studio. I further release Sarah Riley and ILash Studio from any claims relating to preexisting conditions I have not revealed or changes to conditions subsequent to my treatment or any future treatments. I understand that any deposit made for treatments is non refundable and appointments cancelled within 48 hours of the booked time will require another deposit to reschedule. I agree to not bring young children to any appointment, and if I need to bring someone with me this must be discussed prior.

PRODUCT TERMS AND CONDITIONS

RETURN & REFUND POLICY

ILash Studio does not offer refunds, exchanges or replacements. All sales are final. It is your responsibility to use product as directed and patch test any product before use, as directed. If allergic reaction occurs please consult your healthcare adviser immediately. No refunds will be given in the case of a reaction to any product. In the case of a faulty product, please contact us directly and we will make any suitable arrangements if needed.

ILash Studio is not to be held liable for any reactions to products purchased, and once you place an order you accept all terms and conditions.